Need help?

Facebook Twitter LinkedIn Youtube Facebook
 
   
Roberts-Gordon will guarantee its products will deliver the heating capacities and space temperature as specified by the Engineer of Record and approved by Roberts-Gordon for the warranty period noted above, subject to strict adherence to specific parameters**. If the specified equipment fails to meet the internal space temperature or capacity as specified, Roberts-Gordon will provide, at no charge, any additional Roberts-Gordon equipment required to comply with the specified conditions.
 
 

This guarantee is applicable if the Infrared Heating System is:


A)  Supplied by Roberts Gordon LLC***
B)  Installed in accordance with the plan drawings 
and specifications as approved by both 
Roberts Gordon LLC and the Specifying Engineer
C)  Installed in accordance with all applicable 
national and local codes  
 

*    See below for Roberts-Gordon LLC Standard Terms and Conditions
**  Guarantee Parameters:
 i.  Building heat load and design temperature as calculated by the Engineer of Record and enumerated in the plans and specifications for the project
ii. Design space temperature listed in the mechanical schedules and specifications for the project.
     iii. Equipment capacities and system design specified by the Engineer of Record and approved by Roberts-Gordon LLC in writing.
*** Roberts-Gordon LLC is not responsible for the performance or operation of equipment supplied by other manufacturers.
 
 
The ROBERTS GORDON® Limited Warranty
ROBERTS-GORDON LLC WILL PAY FOR:
Within 36 months from date of purchase by buyer or 42 months from date of shipment by Roberts-Gordon LLC (whichever occurs first), replacement parts will be provided free of charge for any part of the product which fails due to a manufacturing or material defect. 
Roberts-Gordon LLC will require the part in question to be returned to the factory. Roberts-Gordon LLC will, at its sole discretion, repair or replace after determining the nature of the defect and disposition of part in question.
ROBERTS-GORDON LLC WILL NOT PAY FOR:
Service trips, service calls and labor charges.
Shipment of replacement parts.
Claims where the total price of the goods have not 
been paid.
Damage due to:
Improper installation, operation or maintenance.
Misuse, abuse, neglect, or modification of the ROBERTS GORDON® equipment in any way.
Use of the ROBERTS GORDON® equipment for other than its intended purpose.
Incorrect gas or electrical supply, accident, fire, floods, acts of God, war, terrorism, or other casualty.
Improper service, use of replacement parts or accessories not specified by Roberts-Gordon.
Failure to install or maintain the ROBERTS GORDON® equipment as directed in the Installation, Operation and Service Manual.
Relocation of the ROBERTS GORDON® equipment after initial installation.
The use of the ROBERTS GORDON® equipment in a corrosive atmosphere containing contaminants.
The use of the ROBERTS GORDON® equipment in the vicinity of a combustible or explosive material.
Any defect in the ROBERTS GORDON® equipment arising from a drawing, design, or specification supplied by or on behalf of the consumer.
Damage incurred during shipment. Claim must be filed with carrier.
WARRANTY IS VOID IF:
The ROBERTS GORDON® equipment is not installed by a contractor qualified in the installation and service of gas fired heating equipment.
You cannot prove original purchase date and required annual maintenance history.
The data plate and/or serial number are removed, defaced, modified or altered in any way.
The ownership of the ROBERTS GORDON® equipment is moved or transferred. This warranty is nontransferable.
Roberts-Gordon LLC is not permitted to inspect the damaged equipment and/or component parts.

READ YOUR INSTALLATION, Operation AND ServicE MANUAL
If you have questions about your equipment, contact your installing professional. Should you need Replacement Parts or have additional questions, call or write:
Roberts-Gordon LLC
1250 William Street
P.O. Box 44
Buffalo, New York 14240-0044
Telephone: +1.716.852.4400
Fax: +1.716.852.0854     Toll Free: 800.828.7450
www.robertsgordon.com
Roberts-Gordon LLC's liability, and your exclusive remedy, under this warranty or any implied warranty (including the implied warranties of merchantability and fitness for a particular purpose) is limited to providing replacement parts during the term of this warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. There are no rights, warranties or conditions, expressed or implied, statutory or otherwise, other than those contained in this warranty.
Roberts-Gordon LLC shall in no event be responsible for incidental or consequential damages or incur liability for damages in excess of the amount paid by you for the ROBERTS GORDON® equipment. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
Roberts-Gordon LLC shall not be responsible for failure to perform under the terms of this warranty if caused by circumstances out of its control, including but not limited to war, fire, flood, strike, government or court orders, acts of God, terrorism, unavailability of supplies, parts or power. No person is authorized to assume for Roberts-Gordon LLC any other warranty, obligation or liability.
Limitations on authority of representatives:
No representative of Roberts-Gordon LLC, other than an Executive Officer, has authority to change or extend these provisions. Changes or extensions shall be binding only if confirmed in writing by Roberts-Gordon LLC's duly authorized Executive Officer.