Outdoor Infrared Heaters

Patio Heaters

Outdoor Infrared Heating

Infrared Heaters Built to Last for Restaurants, Patios, Balconies and Other Outside Venues

Keep the Summer Going with Outdoor Infrared Heating!

With infrared tube heaters, you can extend your outdoor season and keep customers comfortable. Radiant tube heaters are easy to install under awnings, patios, and covered areas, so patio seating is protected from unpredictable weather. Instead of warming the air around the patio and wasting energy, infrared heaters keep patrons and furnishings warm – making the patio season last longer.

During cooler months or evenings, when the temperature drops, the infrared tube heaters provide a reliable and efficient source of heat that allows customers to stay warm and cozy. This extended outdoor season offers a unique and pleasant experience for patrons, attracting more customers.

  • Restaurants, bars, patios and balconies
  • Wineries and breweries
  • Fitness centers and sporting venues
  • Churches and campgrounds
  • Dog kennels, horse barns and other animal housing

Introducing the Brand New GordonGloā„¢ Elite Radiant Patio Heater!

Living in a northern climate means you don’t have much time to enjoy the warm season. Cold weather usually signals the end of outdoor seating for restaurant and venue owners.

But what if you could extend your outdoor season and keep occupants comfortable even in the colder months? Enter Roberts-Gordonā€™s new GordonGloā„¢ Elite patio heaters!

Layout diagram of outdoor heaters

Check Out Our Other Outdoor Infrared Heating Products

Harsh Environment Heater

Harsh Environment, Industrial-Grade, Radiant Gas Heaters

Long-Lasting Outdoor Patio Heaters
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High Performance,
Electric Patio Heaters

For Outdoor Residential and Indoor/Outdoor, Industrial/Commercial Buildings

Roberts-Gordon gas and electric outdoor infrared heaters provide long lasting performance in extreme weather conditions. As infrared heats like the sun, our patio heaters make it possible to enjoy the comfort of the indoors outside. Durable finishes and components minimize exposure to dirt and moisture and provide a clean, quiet heating experience. Our heaters withstand whatever nature throws at them, making them the ideal choice for outdoor patios and event spaces. 

Let Us Design Your Outdoor Space!

Find A Rep Near You!

Many of our independent representative partners are second and third generation firms. These infrared heating experts can help guide you through the entire buying process from design to installation.

High Intensity Radiant Spot Heaters

Space Heaters in Covered Patio

High Intensity Radiant Spot Heaters

Target Heat Where Needed with Choice of Gas or Electric Models

Gas and Electric Infrared Space Heaters for Your
Industrial, Commercial, and Residential Needs

High intensity, infrared space heaters produce more intense heat by utilizing a high surface temperature system. These heaters provide concentrated heating to a more targeted area and are most effective at providing spot heating to areas such as loading docks, auto service bays, warehouses, or other areas where large doors remain open or are opened frequently.

Because of the greater infrared intensity, these heaters can be installed at taller mounting heights. It is common for them to be mounted on ceiling rafters or on walls.

Gas-Fired Heating for Indoor Industrial/Commercial Buildings

Easy to install and built with heavy-duty components, our gas-fired, high intensity, radiant heaters are designed to last. To maximize efficiency and occupant comfort, heat is directed where it’s needed most. This “spot heating” is perfect for areas where there is a high demand for heat, such as bay doors and loading docks.

Ceiling hung, Roberts-Gordon high intensity heaters are available in natural gas or propane and can be mounted horizontal or up to 35Ā° from horizontal, directing heat only where needed, ensuring optimum efficiency and occupant comfort.

Features of High Intensity Ceramic Heaters

high intensity honeycomb design

Exclusive honeycomb tile ceramic burner design (up to 1800 Ā°F surface temperature) and secondary re-radiating surface of high temperature, stainless steel rods provides maximum radiant output.

Highly efficient, aluminum reflectors direct energy on people, floors and objects below provides greater comfort at lower air temperatures, while using less energy.

Wide range of Btu/h inputs and angle mounting options provide design flexibility; perfect for replacing existing high intensity ceramic heaters.

Corrosion resistant, aluminized steel body/burner head and stainless-steel tile retainer provide durable construction.

Equipped with 100% gas shut-off control and reliable 24V direct spark ignition for safety.

5-year limited ceramic burner warranty and 1-year limited warranty on heaterā€™s control assembly components, provide peace of mind.

Completely factory assembled, requires no field assembly, easy to ship and install.

CSA certified to ANSI Z83.19 and CSA 2.34 (NOT certified for residential use).

Specification Sheet
Installation Manual
Buying Guide

Q:Ā  How do I purchase gas-fired radiant heaters?

A:Ā  We sell through our independent representatives.Ā  Find the one closest to you.

Q:Ā  What are the best applications for gas-fired radiant heaters?

A:Ā  Our gas-fired heaters can be used in any industrial or commercial building, providing comfortable spot heating where you need it most.

Electric Heating for Outdoor Residential or Indoor/Outdoor Commercial/Industrial Spaces

Simply open the box, connect electric, hang and heat. Our electric high intensity infrared heaters offer high performance radiant heating for outdoor residential or indoor/outdoor industrial/commercial areas alike. 

Whether you’re a restaurant owner looking to heat your outdoor dining area or a home owner just looking to heat your patio, we have you covered.

Extend Your Outdoor Heating Season with GordonGloā„¢ Elite Radiant Patio Heaters!

In the colder months, what if you could extend your outdoor season and keep your occupants comfortable? Enter Roberts-Gordonā€™s new GordonGloā„¢ Elite patio heaters!

Our GordonGloā„¢ Elite patio heaters are designed for comfort and durability. They allow you to keep your outdoor space open all year long, ensuring your guests stay for longer.

Get a Free Heat Loss Analysis or Facility Design Today!

Find A Rep Near You!

Many of our independent representative partners are second and third generation firms. These infrared heating experts can help guide you through the entire buying process from design to installation.

Infrared Heater Applications

Industrial and Commercial Radiant Heating Solutions

Experts in Heating Distribution Centers, Manufacturing Spaces, Airplane Hangars and More!

Industrial Heating

Infrared Tube Heaters Customized For Every Application

For each application, low-intensity infrared heaters are strategically placed to deliver even heat distribution throughout. Airplane hangars or large storage warehouse facilities require a wide heat pattern, due to high ceiling heights. Smaller areas, such as a fire station, utilize side reflectors to direct heat where it is needed most.

Contact your knowledgeable factory representative if you need help designing infrared tube heaters for your building. Browse our extensive infrared heater application content to find the right solution for your space!

Distribution/Logistics

Manufacturing

Aviation

Military

Emergency Vehicles

Sports and Recreation

Compressed Gas (CNG/LNG)

Automotive

Outdoor Patios

Agriculture

Greenhouses

Get a Free Heat Loss Analysis or Facility Design Today!

Find A Rep Near You!

Many of our independent representative partners are second and third generation firms. These infrared heating experts can help guide you through the entire buying process from design to installation.

Roberts-Gordon Infrared Heating

SB
INNOVATORS OF LOW-INTENSITY INFRARED HEATING

FOR INDUSTRIAL & COMMERCIAL APPLICATIONS

Goodbye cold, industrial spaces – Hello comfort and warmth!

Who says large, open, industrial buildings have to be cold and drafty because they are too expensive to heat? By bringing the warmth of the sun indoors, Roberts-Gordon infrared radiant tube heaters are the perfect, energy efficient solution for a variety of industrial and commercial applications.

An added bonus of our radiant tube heaters is that industrial building owners no longer have to sacrifice employee comfort and productivity to keep fuel costs low. Unlike traditional warm air heaters, Roberts-Gordon gas-fired radiant tube heaters provide greater comfort while using significantly less energy.

Infrared tube heaters for industrial buildings of all shapes and sizes

Whether you need custom-engineered heating systems or infrared tube heaters or even plug and play electric or gas infrared heaters, Roberts-Gordon has you covered. We are the heating experts for industrial buildings like warehouses, manufacturing facilities, airplane hangars and vehicle service centers. We also provide commercial and residential solutions too.

Roberts Gordon Industrial Infrared Heating.

Efficient heating for hard-to-heat industrial spaces

Heating large, open spaces with traditional air heaters results in uneven, inefficient heating. Infrared radiant tube heaters from Roberts Gordon focus heat in occupied spaces, creating even temperatures and maximum comfort while using less energy.

Keep your outdoor patio comfortable year-round

Stay outside even as the temperatures drop with our outdoor patio heaters. Choose from residential or commercial models, gas or electric, spot or space heaters. All radiant patio heaters are ceiling hung, freeing up valuable floor space.

Roberts Gordon Agricultural Infrared Heating

Healthier livestock, healthier profits

Roberts-Gordon agricultural radiant tube heaters create a uniform heat pattern, gently warming chicks, pigs and other livestock. Greater comfort is achieved using less energy. Happier, healthier animals maximize yield and profits.

Decades of Radiant Heating Experience

Looking to install new heaters or upgrade your old heating systems? No worries! We’ve been making people and spaces comfortable for over six decades.

What is Infrared Heating?

Instead of heating the air, Roberts-Gordon low-intensity, infrared radiant tube heaters heat people, floors, machinery and other objects in the space via radiation, convection, absorption and conduction.

Get a Free Heat Loss Analysis or Design of Your Facility Today!

Find A Rep Near You!

Many of our independent representative partners are second and third generation firms. These infrared heating experts can help guide you through the entire buying process from design to installation.

GordonGloā„¢ Elite

GordonGloā„¢ Elite Radiant Patio Heaters

Exceptional Comfort Built to Last in Outdoor Spaces

Summer Never Ends with GordonGloā„¢ Elite Outdoor Infrared Heating!

If you live in a Northern climate, you know the warm season doesn’t last long. For owners of restaurants and outdoor venues, the start of cold weather usually means it’s time to close outdoor spaces. And just like that, your facility gets smaller.

But what if you could extend your outdoor season and keep occupants comfortable even during the colder months? Enter Roberts-Gordon’s new GordonGloā„¢ Elite patio heaters!

Built with comfort and durability in mind, GordonGloā„¢ Elite patio heaters allow your outdoor space to stay open all year, ensuring guests stay longer. Increasing seating capacity and revenue, GordonGloā„¢ Elite heaters are a perfect addition to any outdoor space struggling with high heat loss.

GordonGloā„¢ Elite infrared patio heaters raise the bar on comfort and quality.

  • Long-lasting performance ā€“ durable construction to withstand extreme rain or snow, even winds up to 40 mph.
  • Gentle uniform comfort – spreads heat evenly and provides a soft red glow of infrared energy.
  • Lower energy costs ā€“ saves energy by heating people, floors and objects, not the air around the space.
  • Expanded outdoor seating capacity ā€“ more patrons means more revenue.
  • Saves valuable floor space ā€“ ceiling or wall mounted under awnings, patios, and covered areas.
  • Quiet operation ā€“ no running fan to interfere with guest experience.
  • Environmentally-conscious – NOx emission levels as low as 15 parts per million adjusted for 3% O2.

Competitor and GordonGloā„¢ Elite

A competitive model can only be installed at a 58ĢŠ angle limiting installation flexibility. As shown, the flames are not totally enclosed, evident in darker environments. Exposed flame outside the heater is not desirable and can be a potential safety issue if the heater is mounted too close to combustibles.

Unlike others, our burner design prevents heat rollout during harsh wind conditions, eliminating exposed.
flames outside the heater. Even when mounted at a 60ĢŠ angle, the burner flame is enclosed as shown.

A Versatile Comfort Solution

Because of its flexibility, GordonGloā„¢ Elite heaters can accommodate almost any outdoor space. Multiple mounting options direct heat where you need it most, allowing guests to stay a while.

This layout shows how nine heaters (the black rectangles) can heat an entire outdoor patio.

Brochure
Submittal
Installation Manual
Specification Sheet

Q:Ā  How do I purchase GordonGloā„¢ Elite Radiant Heaters?

A:Ā  We sell through our independent representatives.Ā  Find the one closest to you.

Q:Ā  What are the best applications for GordonGloā„¢ Elite Radiant Heaters?

A:Ā  GordonGloā„¢ Elite heaters are perfect for outdoor restaurants, bars, and patios.

Q: Are GordonGloā„¢ Elite Radiant Heaters weather resistant?

A: Yes! GordonGloā„¢ Elite heaters can withstand extreme rain, snow, and wind up to 40 mph.

Q: Are GordonGloā„¢ Elite Radiant Heaters environmentally conscious?

A: Yes! GordonGloā„¢ Elite heaters have emission levels as low as 15 parts per million adjusted for 3% O2.

 

Let Us Design Your Space Today!

Find A Rep Near You!

Many of our independent representative partners are second and third generation firms. These infrared heating experts can help guide you through the entire buying process from design to installation.

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Allies in Comfort. Masters of Potential. Roberts-Gordon and Reznor Showcase Innovative Products at the AHR Expo 2024!

Roberts-Gordon and Reznor Take on Chicago!

Roberts-Gordon and Reznor displayed their innovative heating solutions at this year’s AHR Expo. Once competitors and now collaborators, both companies announced that they are teaming up to provide full building comfort to industrial and commercial spaces. It was a fantastic week meeting with longtime friends, representatives, customers, and professionals in the HVACR industry while showing off our world-class products. A big thank you to everyone who visited us and made this show a success!

Showcasing our Innovative Heating Solutions

From energy-efficient, infrared heating solutions to industry-leading unit heaters, our booth was a one-stop shop for full building comfort! Here are some of the products we displayed:

CORAYVACĀ® Infrared Heating Systems

CORAYVACĀ® low-intensity infrared tube heaters provide a fully engineered design and layout option for complete building comfort. Each application receives a customized infrared heating system featuring modulating burners-in-series.

VANTAGEĀ® Infrared Tube Heaters

Whether itā€™s a warehouse, an auto dealership or a restaurant outdoor patio, VANTAGEĀ® family solutions provide years of comfort and warmth.

GORDONRAYĀ® Infrared Tube Heaters

Our GORDONRAYĀ® infrared heating line offers a variety of models that can be used in almost any industrial or commercial indoor application.

Model UDXC/UBXC Gas-Fired Unit Heaters

Reznorā€™s newest universal, gas-fired unit heaters (models UDXC/UBXC) brings safety, comfort and efficiency to buildings like warehouses and retail outlets, as well as residential spaces like garages and workshops.

Model EUH Electric Unit Heaters

The EUH series of electric unit heaters supports sustainability and greenhouse gas reduction when paired with zero emission, naturally generated electricity. The EUH series exemplifies the
Reznor tradition of developing cutting edge, high-performing heating products.

Huracanā„¢ Destratification Fans

Reznor Huracanā„¢ fans move warm air from the upper reaches of the space back to the floor using minimal energy improving overall building energy efficiency and occupant comfort.

Model UWS Hydronic Unit Heaters – Coming Soon!

Reznor Model UWS hot water suspended unit heaters are design-engineered, technically advanced and aesthetically pleasing. This hydronic unit heater of the future will satisfy designers and architects alike, and complements a multitude of building types, styles and sizes.

Looking to the Future

Combining the Roberts-Gordon and Reznor brands was an easy choice, as we share the same goals; to help facilities save operational costs, improve energy efficiency, and increase employee retention, comfort, and productivity. We are only at the beginning stages of this partnership and have many plans for the future, so stay tuned!

Also, Roberts-Gordon and Reznor will be displaying at next year’s AHR Expo in Orlando, Florida. We hope to see you there!

Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALEĀ 

1. ENTIRE AGREEMENT. These Terms and Conditions of Sale (which include any document(s) attached hereto or referencing these Terms and Conditions of Sale) (the “terms”) constitute the entire, complete, and exclusive agreement between the parties with respect to goods and/or services (a “deliverable” or the “deliverables”) provided by Roberts-Gordon LLC (herein “Seller”) to any customer (herein “Buyer”) as specified in these terms. If these terms are different from, or contain terms and conditions in addition to, Buyer’s purchase order or any other document provided by Buyer (including any modifications thereto) Seller expressly rejects such different or additional terms in Buyer’s document, and Seller’s provision of the deliverables is expressly conditioned upon Buyer’s assent to these terms. Notwithstanding any other acts or omissions of the parties, Buyer’s acceptance of a product constitutes Buyer’s assent to all of these terms.

2. QUOTATIONS, APPROVAL AND ACCEPTANCE. Specifications and any drawings accompanying them are the property of Seller and are subject to recall at any time before a proposal or quote becomes a contract. Any drawings or specifications accompanying a proposal are not to be used for construction or reviewed with Seller’s competitors. Seller reserves the right to make suitable substitutions of equal or better materials if the materials as quoted are not available at the time the order is produced. No order received by Seller shall be a contract binding Seller unless accepted by Seller in writing. No commitment by Seller to purchase materials or start production can be made unless Buyer places an order that is accepted by Seller. Buyer is responsible to promptly review and approve system specifications and/or drawings when requested by Seller. In the event of failure of Buyer to respond in a timely manner or to provide components or services that are required to be provided by Buyer in a timely manner, the price of the order may increase and delivery times may be extended, all to the account of Buyer without liability to Seller. Any product design services or other labor quoted by Seller is assumed to be performed on a straight time basis. Should Buyer request schedule changes or should schedule changes be necessitated by Buyer’s delay or default, Buyer shall be charged Seller’s overtime cost plus an administrative fee of 15%.

3. DELIVERY. Delivery is F.O.B. Seller’s facility. Except as otherwise set forth in a quotation, Buyer assumes full responsibility for deliverables upon Seller’s delivery to Buyer’s carrier at Seller’s facility, including proper arrangement and security for transport. Any dates quoted for delivery are approximate only. In the event of inability for any reason to supply the total demand for deliverables, Seller may allocate its available supply among any or all purchasers, as well as departments and divisions of the Seller, on such basis as it may deem fair and practical, without liability for any failure of performance which may result therefrom.

4. SERVICES. Seller will provide such services as may be specifically described in these terms or the quotation of which these terms are a part, but shall have no obligation to provide any services unless agreed by Seller in writing. Services are not provided as work-for-hire and Seller retains on an exclusive basis all rights to any intellectual property developed, delivered and/or used in providing services. No installation or start up is included unless specifically set forth in the quotation. If installation, start up or other services are included in the quotation, Buyer takes full responsibility for the safety and suitability of the work site and all costs and expenses of rigging, hookups, special cranes or other means of transport and the like.

5. PRICE. Except to the extent Seller provides a signed quotation that states that it is a firm quote for a fixed period of time, all prices provided by Seller, whether in its catalog, pricing software or otherwise, are subject to change and revision by Seller at any time. All orders are deemed made at Seller’s prices current at the time of order acceptance and may be accepted by Seller on those terms. The price specified in any quote for deliverables is exclusive of taxes and shipping related costs and is payable only in U.S. currency (at Seller’s option sales in Canada may be paid in Canadian Dollars). Price, currency, delivery terms, availability of deliverables and descriptions and specifications of deliverables is subject to change without notice. Buyer shall reimburse Seller for all taxes, shipping related costs or other charges which Seller may be required to pay upon the sale, transportation or use of the deliverables. The opening and maintenance of a credit account with Seller is subject to Buyer providing satisfactory references and observing all of the terms on which credit is given. Seller reserves the right to refuse to extend credit at any time and for any reason.

6. PAYMENT. For deliverables other than custom items, the payment terms of this paragraph apply: Normal terms are net 30. At Seller’s option the price and any applicable taxes, shipping related costs or other charges are due and payable on or before delivery. Seller may designate a particular deliverable as a custom item, and in such event the payment terms of this paragraph apply: 25% of the price of the deliverables is due with the order, 25% of the price is due with Buyer’s approval of engineering drawings, 25% of the price is due thirty (30) days before the scheduled ship date and 25% of the price and any applicable taxes, shipping related costs or other charges is due at least five (5) days before shipment.

If Buyer fails to make payment when due, in addition to Seller’s other rights and remedies, (i) Buyer shall pay Seller a late charge equal to the greater of 2%, per month and/or part of a month on the remaining unpaid balance due Seller or the highest lawful amount which may be charged to Buyer and pay all expenses of collection of amounts due Seller from Buyer, including reasonable attorneys’ fees and (ii) Seller may suspend performance without responsibility or liability to Buyer for resultant delay. Buyer shall not be entitled to make any deductions or set off of any amounts (including those for alleged damages) against payments due to Seller hereunder. Seller may treat any failure by Buyer to make any payment within 10 days of the due date as an improper cancellation of this order under Section 10 hereof.

7. SECURITY INTEREST. Until the entire amount due Seller is paid, Buyer grants Seller a purchase money security interest in all deliverables, including the proceeds thereof, with all rights and remedies of a secured party in any jurisdiction.Buyer authorizes Seller to file financing statements, or such other documents, appropriate to protect Seller’s security interest, without Buyer’s signature.If Buyer has granted a third party a blanket security interest in the type of collateral of which a deliverable would be characterized under the Uniform Commercial Code or applicable law, Buyer shall notify Seller of such fact in writing prior to shipment of deliverables.

8. INSPECTION. Promptly upon delivery, but no later than fifteen (15) days after delivery, Buyer shall (i) examine and inspect all deliverables; and (ii) notify Seller of any defect in material or workmanship or any other fact that causes the deliverables not to conform to the agreement between Buyer and Seller. Failure to so inspect and inform Seller of a defect within the foregoing time period or the use of a deliverable by Buyer at any time shall be conclusive evidence that Seller has satisfactorily tendered delivery and that Buyer has inspected and accepted the deliverables. Buyer agrees that the foregoing time period provides Buyer with a reasonable time to inspect deliverables. Should Buyer properly notify Seller of any defects in deliverables, in addition to any obligations Buyer may have to Seller, Buyer shall re-pack the deliverable into its original packaging and store that deliverable in an environment that will not be detrimental to the deliverable pending instructions from Seller. At Seller’s option, Seller may ship and bill to Buyer product replacing a defective deliverable and issue a credit to Buyer only when the rejected deliverable is received by Seller.

9. DELAYS. Seller shall not be liable for loss, damage, detention or delay nor be deemed to be in default from causes beyond its reasonable control or from fire, strike, labor difficulties, act or omission of any governmental authority or of Buyer, compliance with import or export regulations, insurrection or riot, embargo, delays or shortages in transportation or inability to obtain necessary labor, materials or manufacturing facilities from usual sources, failure of supply or from rejection of large work pieces or from defects or delays in the performance of its suppliers or subcontractors due to any of the foregoing enumerated causes. In the event of delay due to any such cause, the date of delivery will be postponed by such length of time as may be reasonably necessary to compensate for the delay, without liability to Seller. In no event shall Seller be liable for any production losses due to late delivery or failure of any deliverable whether or not due to any of the foregoing enumerated causes. If Buyer requires delayed shipment of deliverables in order to accommodate a relevant project build schedule, Buyer shall promptly notify Seller. If Seller has adequate factory space, Seller shall store the affected deliverables for up to 10 business days beyond the original acknowledged ship date of the order, free of charge. If the shipment delays continue longer than 10 business days, Seller at its option may (i)continue to store those deliverables for so long as Seller determines and charge Buyer a storage fee at the rate of 0.3% of the price of the stored deliverables per day (which shall be added to the invoice for the Deliverables) or (or when Seller determines to no longer store the deliverables) (ii) ship those deliverables to the jobsite or storage facility as directed by Buyer or, in the absence of Buyer’s direction, as determined by Seller upon notice to Buyer. Buyer shall be responsible for shipping costs (F.O.B. Seller’s facility) and the fees of any storage facility. Shipment to a storage facility, whether or not at Buyer’s direction, shall constitute delivery of the deliverables to Buyer. All storage and shipment of deliverables shall be at Buyer’s risk. If shipments otherwise are delayed at Buyer’s request, due to Buyer’s acts or omissions, or due to circumstances that are not within Seller’s control, payment shall be made by Buyer within seven (7) days after Buyer has been notified by Seller that a deliverable is ready for shipment. If shipment is improperly delayed by Buyer, in addition to any other remedy available to Seller, the deliverable may be stored by Seller at Buyer’s risk and expense. If an accepted order at any stage is delayed at Buyer’s request or due to Buyer’s fault for more than 30 days, the order shall, if Seller so elects, be considered improperly cancelled and subject to cancellation charges of the next Section.

10. RETURNS/CANCELLATION. No deliverable may be returned except upon Seller’s written authorization in Seller’s sole discretion. Any authorized return must (i) be in new condition, resalable or usable in Seller’s current operations at an undiscounted value, as determined in Seller’s sole discretion, and with all its original parts and in original undamaged packaging and (ii) not have been used, installed, modified, rebuilt, reconditioned, repaired, altered or damaged. If Seller agrees to accept a return Buyer must pay all costs and bear all risk of returning the deliverable to Seller’s facility. Buyer shall pay a restocking charge of 25% of the price for all returns of spare parts and such amount as Seller may specify in its discretion but not less than 75% for all other non-warranty returns. Orders accepted by Seller can be cancelled only with the written consent of Seller in Seller’s sole discretion and only upon payment of a cancellation charge as Seller may specify in Seller’s sole discretion but will be not less than the following: 10% of the order value if cancelled during the first week following order acceptance; 20% of the order value if cancelled during the second week following order acceptance; 30% of the order value if cancelled during the third week following order acceptance; and 75% of the order value if cancelled thereafter. Any cancellation without Seller’s consent or other improper cancellation by Buyer shall obligate Buyer to pay cancellation charges of the greater of (1) the cancellation charges specified in the immediately preceding sentence plus an additional 10% of the order value or (2) all costs identified to the order incurred or committed up to the effective date of written notice of termination and all charges incurred by Seller in respect to the termination plus the greater of (a) a fixed sum of 15% of such amounts for disruption in scheduling, production and other fixed costs or (b) Seller’s projected gross profit. Any cancellation shall terminate all of Seller’s obligations with respect to the order.

11. BUYER RESPONSIBILITIES. Unless and only to the extent set forth in the quotation of which these terms are a part, Buyer, its employees and agents will take all necessary steps to ensure that the deliverables will be set-up, assembled, installed and used (whether by Buyer or a third party) in accordance with Seller’s instructions, the instruction manual provided as well as all requirements of all applicable governmental authorities pertaining to the installation and operation of the deliverables. Buyer takes sole responsibility for any installation or application that involves utilization of a deliverable that is not a complete product with components or other items not supplied by Seller. Buyer shall be fully responsible for the safety of any worksite at which any services by Seller away from Seller’s premises are performed. Buyer shall indemnify, defend and hold harmless Seller against all damages, losses, costs, claims and expenses, including reasonable legal fees incurred by Seller, arising out of any of the foregoing.

12. TECHNICAL ADVICE. Upon request, Seller may furnish such technical advice or assistance as it has available in reference to the use of deliverables. It is expressly understood, however, that all such technical advice or assistance is given AS-IS and the Seller assumes no obligation or liability for the advice or assistance given or results obtained, all such advice or assistance being given and accepted at Buyer’s risk. Any manual in a language other than English has been translated as a convenience to Buyer, and Seller makes no warranty and accepts no liability with respect to any such translation.

13. LIMITED WARRANTY. Seller provides such warranty as set forth in any instruction manual provided with the deliverable, or if there is no such warranty or instruction manual, Seller warrants to Buyer that such deliverable will be free from defects in material and workmanship (in either case the “Limited Warranty”). Except as expressly set forth in this section 13 or specifically authorized by an executive officer of Seller in writing, the Limited Warranty is not transferable or assignable and any such transfer or assignment is void. If Buyer is authorized by Seller to be a reseller of deliverables that are goods or an installing contractor, the Limited Warranty may be passed through to Buyer’s customer, but Buyer shall not alter the Limited Warranty in any way. Notwithstanding the foregoing, if Buyer re-brands Seller’s deliverable or Seller, at Buyer’s request, brands the deliverable with a mark not owned by Seller, the Limited Warranty may not be transferred or assigned, and all claims under the Limited Warranty shall be made directly by Buyer to Seller and not by any customer of Buyer.

The Limited Warranty does not cover service trips, service calls, costs of removing and reinstalling components and other labor charges or the cost of shipment of replacement parts. The Limited Warranty excludes damages due to (i) failure to install, operate or maintain deliverables as directed in any instruction manual provided or under applicable law or regulation, (ii) misuse, abuse, neglect or modification of a deliverable or any controls, in any way, (iii) improper service, use of replacement parts or accessories that are not specified by Seller, (iv) improper installation, or any relocation of a deliverable after initial installation, (v) incorrect supply, accident, fire, flood, acts of God or other casualty, (vi) use of a deliverable other than its intended purpose and normal usage, (vii) use of a deliverable in a corrosive atmosphere or any atmosphere containing contaminants, (viii) shipment of a deliverable (all claims must be filed with carrier), (ix) use of a deliverable in the vicinity of combustible or explosive materials, (x) any defect in a deliverable arising from a drawing, design, or specification supplied by or on behalf of Buyer, (xi) failure of parts, components, services or hook-ups not supplied by Seller, (xii) incompatibility with items not supplied by Seller, (xiii) a deliverable not properly installed by a qualified contractor experienced in installing the deliverable, (xiv) inadequate air for combustion, (xv) improper or rapid cycling of the compressor. No warranty coverage is applicable if Buyer cannot prove original purchase date and required annual maintenance history, the data plate and/or serial number on any deliverable is removed, defaced, modified or altered in any way, or Seller is not permitted to inspect the damaged deliverable.

Wear items or consumables such as belts, filters, coolant, refrigerant, etc. are not included under the Limited Warranty. The Limited Warranty does not cover the equipment and materials not manufactured by Seller; the warranty for those items shall be limited to only such warranty as that furnished by the manufacturer thereof as may properly be assigned to Buyer.

No person other than an executive officer of Seller, has authority to change or extend the terms of the Limited Warranty and Buyer confirms that no other warranty terms have been extended by Seller or are applicable to the deliverables. Change or extensions to the terms of the Limited Warranty are binding only if confirmed in writing by Seller’s duly authorized executive officer.

14. LIMITATION ON WARRANTIES/DAMAGES. Any claim under the Limited Warranty set forth in section 13 must be made within the following time periods or such claim is waived: (a) for gas fired infrared (radiant) heaters, the claim must be made within thirty-six (36) months from the date of purchase by Buyer or forty-two (42) months from date of shipment by Seller, whichever occurs first; and (b) for replacement parts, the claim must be made within the later of twelve (12) months from the date of shipment by Seller or any Limited Warranty period remaining on the deliverable with which the replacement part is used or is intended to be used. For all deliverables (other than replacement parts) that require installation and start-up, the otherwise applicable warranty period shall be extended by an additional four (4) months if (i) the installation and start-up is performed by a contractor on Seller’s current list of contractors who have successfully completed Seller’s current installation course for that deliverable and (ii) full details of the installation and start-up are provided to Seller at or prior to the time any warranty claim is made.

Except as set forth in these terms, Seller makes no representation or warranty of any type, express or implied, including any warranty of merchantability, warranty of fitness for a particular purpose or warranty of non-infringement or warranty arising from any course of dealing, course of performance or usage of trade.

Seller will not under any circumstances, be liable for any special, indirect, punitive or consequential damages (even if Seller has been notified of the possibility of such damages) resulting from or related to a product including, without limitation, any loss of profits, or loss of opportunity. Some jurisdictions do not allow limitations on warranties or damages, so this limitation or exclusion may not apply to Buyer.

15. REMEDY. Seller’s sole obligation and Buyer’s exclusive remedy with respect to any deliverable, whether arising in contract, tort (including negligence), strict liability, breach of warranty or otherwise, is limited to Seller, at its discretion, replacing or repairing the defective deliverable, providing replacement parts or issuing Buyer a credit equal to the price paid to Seller for such defective deliverable, and in no event will Seller’s liability exceed the amounts actually received by Seller for any deliverable.

This exclusive remedy shall not be deemed to have failed its essential purpose so long as Seller is willing and able to repair or replace a defective deliverable or parts thereof or, also at Seller’s option, to refund the price received by Seller for the defective deliverable, within a reasonable time after Buyer demonstrates that a defect exists in accordance with the terms and limitations of the Limited Warranty.

16. INTELLECTUAL PROPERTY. Seller is not transferring to Buyer any patent, copyright, trademark or other intellectual property rights in or related to any deliverable, other than the limited license to use the deliverable for Buyer’s internal business purposes. The deliverables provided hereunder may be subject to patent, trade secret and other intellectual property rights and Buyer agrees that should the deliverables or certain information relevant thereto be made available to others it would cause irreparable harm to Seller. Therefore Buyer agrees not to, and not to permit others to, use, disclose, copy or replicate (through for example reverse engineering or other similar process) any deliverable and/or any documentation or information regarding any deliverable.

Should Buyer request that any deliverable conform to a certain specification or description, including but not limited to specifications or descriptions regarding design, performance or labeling and marking of deliverables, Buyer warrants to Seller that Seller’s compliance with such specifications or descriptions will not infringe any third-party’s intellectual property rights and Buyer shall indemnify, defend and hold Seller harmless from any losses, liabilities, claims, causes of action and expenses (including reasonable attorneys’ fees) arising out of Seller’s compliance with Buyer’s specifications.

17. LIMITATION OF ACTIONS. Any action against Seller arising out of this transaction shall be commenced within one (1) year from the date such cause of action has accrued, otherwise the same shall be barred.

18. EXPORT CONTROL. If any deliverable is being exported, the commodities, technologies and software are exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to United States Law is prohibited.

19. GOVERNING LAW. These terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its principles of conflicts of laws, and shall not be governed by the provisions of the United Nations Convention on Contracts for International Sales of Goods. The parties agree that all actions or proceedings between them shall be tried and litigated only in the state and federal courts located in the County of Erie, State of New York USA.

20. TERMINATION. Seller may terminate these terms, and have no obligation to supply deliverables, immediately upon the bankruptcy or insolvency of Buyer or Buyer’s breach of these terms. Buyer will pay the price for any deliverables delivered on or before the date of termination. Seller is not liable for any other costs, expenses, losses, damages or liabilities arising out of such termination. Termination or cancellation will not alter or terminate any of the parties’ obligations under any section of the terms that by its nature extends beyond termination or cancellation.

21. ASSIGNMENT/SUBCONTRACT. Buyer may not delegate or assign any duties or rights under these terms without Seller’s prior written consent which may be withheld for any or no reason. Any such delegation or assignment in violation of this section is void.

22. SEVERABILITY/REVISION. Should any provision of these terms be held by a court of law, or other body having proper jurisdiction to be illegal, invalid or unenforceable, the legality, validity and enforceability of the remaining provisions of these terms shall not be affected or impaired thereby and the parties agree that partial enforcement of these terms or revisions of the illegal, invalid or unenforceable provision is appropriate.

23. NOTICES. To be effective, all notices and other communications under these terms shall be in writing and sent to the intended recipient by personal delivery, by registered or certified mail, return receipt requested, or recognized overnight courier, at the party’s address as set forth in the face of this purchase order. Each party may change its address for receipt of notice by giving notice of such change pursuant to this section. Notice is given immediately upon personal delivery, or three business days following the date on which such notice is mailed in accordance with this section, or the next day following the date on which such notice is sent by overnight courier.

24. ENTIRE AGREEMENT. These terms constitute the entire agreement between the parties as to the subject matter thereof, and may be modified, or any right waived, only by a written document signed by the party to be charged that specifically references these terms and the section(s) so modified.


PURCHASE TERMS AND CONDITIONS

1. TERMS AND CONDITIONS

Unless this order (ā€œOrderā€) is issued pursuant to an executed procurement agreement between Madison Industries, or the Madison entity issuing the Order (ā€œMadisonā€) and the person or entity identified as seller (ā€œSellerā€), this Order and any attachments are the sole agreement between Madison and Seller with respect to the goods (ā€œGoodsā€) and /or services (ā€œServicesā€) specified herein. No other documents, including Sellerā€™s proposals, invoices, quotations or acknowledgements become part of this Order unless approved in writing by Madison. No waiver of a term or condition or modification of this Order shall be binding on either party unless in writing and signed by authorized representative of each party.

2. PRICES/TAXES, PAYMENT TERMS AND ACCEPTANCE

2.1 Price. If pricing is not stated on this Order or in an executed procurement agreement, then Sellerā€™s pricing shall not exceed the lowest prices charged by Seller to other similarly situated customers. Except as otherwise provided in this Order, such prices are inclusive of applicable value added tax and other similar taxes (collectively ā€œVATā€), freight charges and duties. Unless stated otherwise in an executed procurement agreement, all prices shall remain firm for a minimum of one year. No price change shall be effective unless agreed to in writing by Madison.

2.2 Taxes. Madison shall be responsible for all taxes with respect to payments made under this Order to the extent such taxes are included in the price. Madison shall not be responsible for any taxes measured by Sellerā€™s net income or taxes imposed through withholding. A) Withholding Taxes. If Madison is required by law to withhold and remit tax relating to an Order, Madison shall be entitled to reduce the payment by the amount of such tax. B) U.S. Sales and Use Tax. For U.S. purposes, and notwithstanding any language to the contrary above, prices are exclusive of Sales and Use tax.

Such taxes, if applicable, shall be added separately in Sellerā€™s invoice, and Madison shall remit such taxes to Seller. Seller will not invoice or otherwise attempt to collect from Madison any taxes with respect to which Madison has provided Seller with (i) a valid resale or exemption certificate, (ii) evidence of direct payment authority, or (iii) other evidence, reasonably acceptable to Seller, that such taxes do not apply.

2.3 Payment Terms. Madison will initiate payment for valid invoices collected ninety
(90) days following the date Madison receives the invoice. Alternatively, Madison will initiate payment by pCard sixty (60) days following invoice receipt. Any agreed-upon prompt payment discount will be calculated from the date a valid invoice is received by Madison. Payment will be in U.S. currency unless otherwise stated in the Order. Payment will not constitute acceptance of Goods and/or Services or impair Madisonā€™s right to inspect. Acceptance shall be when Madison deems the Goods and/or Services to meet Madison criteria (ā€œAcceptanceā€). Madison, at its option, and without prior notice to Seller, shall have the right to setoff or deduct from any Seller invoice, any credits, refunds or claims of any kind due Madison.

2.4 Invoicing. Where allowed under the relevant laws, Seller shall invoice Madison electronically, at Sellerā€™s sole expense. Otherwise, hard copy invoices are required. If VAT or U.S. Sales and Use taxes are applicable, Seller will separately state such taxes on Sellerā€™s invoice to Madison. Seller shall also ensure that its invoices to Madison (whether electronically or otherwise) meet the requirements for deduction of VAT by Madison, where applicable. Seller shall, submit invoices and required information as directed by Madison. Madison may utilize contractors to facilitate Madisonā€™s order processing. Such use may entail disclosure or Seller information.

3. SHIPMENT, DELIVERY AND IMPORT/EXPORT

3.1 Late Delivery. Seller shall give Madison prompt notice of any prospective failure to ship Goods or provide Services on the delivery date specified by Madison (the ā€œDelivery Dateā€).

3.2 Portion of Goods/Services Available. If only a portion of Goods and/or Services is available for shipment or performance to meet the Delivery Date, Seller shall promptly notify Madison and proceed unless otherwise directed by Madison. Seller shall be responsible for any cost increase in the shipment of Goods due to its failure to meet the Delivery Date and/or if such method does not comply with Madisonā€™s shipping instructions.

3.3 Non-Compliant Delivery. Over shipments and/or early deliveries may be returned at Sellerā€™s sole expense, or Madison may delay processing the early delivery invoice until the Delivery Date.

4. CHANGES

4.1 Change or Cancellation. Madison may, without charge, change or cancel any portion of this Order including, without limitation, quantity required, Madison designs or specifications prior to shipment provided Madison gives Seller notice. If Madison changes or cancels any portion of this Order as provided above, Seller shall provide Madison with a written claim
for adjustment prior to shipment which contemplates Sellerā€™s actual costs incurred as a direct result of such change or cancellation which are not recoverable by either: (i) the sale of Goods or provision of Services to other parties within a reasonable time or (ii) the exercise by Seller, in a commercially reasonable manner, of other mitigation measures. If the parties are unable to agree on the adjustment amount, Madison may, without any liability to Seller, terminate this Order as to all Goods and/or Services affected.

4.2 No Process or Design Changes. Seller shall not make any process or design changes affecting Goods or Services without Madisonā€™s prior written consent.

4.3 Forecasts. Any forecasts provided by Madison shall not constitute a commitment of any type
by Madison.

4.4 Discontinuance of Goods. Seller shall provide at least twelve (12) months written notice to Madison prior to Sellerā€™s discontinuance of manufacturing any Goods. Such notice shall include, at a minimum, Madison part numbers, substitutions, and last date that orders will be accepted for such Goods.

5. QUALITY AND CONTINUOUS IMPROVEMENT

5.1 Quality System. Seller shall maintain a quality system that ensures compliance that all Goods and/or Services set forth in this Order, or otherwise supplied to Madison, will meet the standards specified in Sellerā€™s quality system. If requested, Seller shall provide Madison with a copy of Sellerā€™s quality system and supporting test documentation.

5.2 Continuous Improvement. Seller shall diligently and continuously strive to improve its performance in all areas, including but not limited to quality, delivery time, and pricing. Seller shall continuously evaluate opportunities for cost/price reductions on the Goods and Services and communicate them promptly to Buyer. In the event that implementation of any improvements leads to cost reductions in the development, manufacture, and supply of Goods or Services, such cost reductions shall be shared with Buyer.

6. WARRANTY

6.1 Warranties. Seller warrants that all Goods will (i) be manufactured, processed, and assembled by Seller or its authorized subcontractors; (ii) be free from defects in design, material and workmanship; (iii) conform Madisonā€™s specifications and any requirements and certifications regarding any rules, regulations or laws pursuant to the return of hazardous material; (iv) be new and contain first-quality components and parts; (v) be free and clear of all liens, encumbrances, restrictions, and claims against title or ownership; and (vi) not infringe any patent, trademark, copyright or other intellectual property right of a third party, and (vii) all Services will be performed in a professional manner.

6.2 Survival of Warranties. Except for non-infringement in Section 6.1 (vi). above which shall survive indefinitely, all other warranties specified herein shall: (i) survive any inspection, delivery, Acceptance, or payment by Madison (ii) be in effect for the longer of Sellerā€™s normal warranty period or the one (1) year period following the date of Acceptance of the Goods and/or Services by Madison and (iii) extend to Madison and its successors, assigns, and customers.

6.3 Epidemic Failure Warranty. Seller warrants all Goods against Epidemic Failure for a period of three years after Madisonā€™s Acceptance. Epidemic Failure means the occurrence of the same failure, defect, or non-conformity with an Order in 2% or more of Goods within any three-month period.

6.4 Madisonā€™s Right to Inspect. Madison may, at any time, inspect the Goods and associated manufacturing processes, at Sellerā€™s plant or subcontractorā€™s plant. Seller will inform its vendors and subcontractors of Madisonā€™s right to inspect and shall secure that right for Madison if necessary.

7. NON-COMPLYING GOODS AND/OR SERVICES

7.1 Non-Compliance. Any Goods or Services that are not in conformity with the requirements of an Order (ā€œNon-Complying Goodsā€ and ā€œNon-Complying Servicesā€, respectively), may be returned at Madisonā€™s option at Sellerā€™s risk and expense. Madison may procure similar Goods or Services in substitution for the Non-Complying Goods or Services, and Seller shall refund the cost of the

Non-Complying Goods and Service and reimburse Madison upon demand for all additional costs incurred by Madison.
7.2 Epidemic Failure Remedy. If an Epidemic Failure occurs, all costs, including but not limited to, replacement Goods, parts, upgrades, materials, labor, transportation and inventory replacement arising from an Epidemic Failure shall be borne by Seller, regardless of whether Madison initiates a field stocking recall or customer based recall or retrofit, including Goods in distributor inventory and Madisonā€™s installed base. Seller, at its expense, will ensure that such Goods, parts or upgrades have the highest shipping priority. Madison reserves the right to procure, upon terms it deems appropriate, similar goods to substitute the affected Goods, and Seller shall promptly reimburse Madison for all costs, charges, prices and fees paid in purchasing the substitute goods.

8. DEFAULT

8.1 If Seller fails to perform or breaches any provision of this Order, or any other order or agreement with Madison, Madison may terminate the whole or any part of this Order, unless Seller cures the breach within ten (10) business days after receipt of Madisonā€™s notice of breach. The term ā€œbreachā€ shall include, without limitation, any: (i) proceeding, whether voluntary or involuntary, in bankruptcy or insolvency by or against Seller; (ii) appointment, with or without Sellerā€™s consent, of a receiver or an assignee for the benefit of creditors; (iii) failure to provide Madison with reasonable assurances of performance on Madisonā€™s request; or (iv) other failure to comply with this Order. In the event that Madison terminates this Order in whole or in part as provided in Section 7.1, Madison may procure, Goods or Services similar to the Goods or Services as to which this Order is terminated. Seller shall reimburse Madison upon demand for all additional costs incurred.

9. INDEMNIFICATION, INSURANCE, AND CONFIDENTIAL INFORMATION

9.1 General Indemnification. Seller agrees to protect, defend, indemnify and save Madison harmless from all sums, costs and expenses as a result of any and all loss, expense, damage, liability, claims, demands, either at law or in equity, resulting from any personal injury or death, or damages to property resulting directly or indirectly from the performance of Seller hereunder.

9.2 Intellectual Property Indemnification. Seller agrees to defend, indemnify, and hold harmless Madison and its affiliates, subsidiaries, assigns, agents, subcontractors, distributors and customers (collectively ā€œIndemniteesā€) from and against all claims, losses, demands, fees, damages, liabilities, costs, expenses, obligations, causes of action, suits, or injuries, of any kind or nature, arising from: (i) any claim that Sellerā€™s Goods or Services, or the use, sale or importation of them, infringes any intellectual property right. Without limiting the foregoing, Seller will pay all costs, damages and expenses (including reasonable attorneysā€™ fees) incurred by Madison and/or its Indemnitees and will pay any award with respect to any such claim or agreed to in settlement of that claim.

9.3 Infringing Goods or Services. If the use of any Goods or Services is enjoined (collectively, ā€œInfringing Goodsā€), Seller shall at its expense procure the right for Madison to continue using or receiving the Infringing Goods. If Seller is unable to do so, Seller shall at its expense (and at Indemniteesā€™ option): (i) replace the Infringing Goods with non- infringing Goods or Services of equivalent form, function and performance; or (ii) modify the Infringing Goods to be non-infringing without detracting from form, function or performance; or (iii) if unable to replace or modify the Infringing Goods, refund in full all monies paid by Madison for the Infringing Goods and pay all reasonable costs incurred by Madison in replacing the Infringing Goods.

9.4 Removal of Madisonā€™s Trademarks. Seller shall remove from all Goods rejected, returned or not purchased by Madison, Madisonā€™s name and any of Madisonā€™s trademarks, trade names, insignia, part numbers, symbols, and decorative designs, prior to any other sale, use, or disposition of such Goods by Seller.

9.5 Insurance. During the performance of this Order, Seller will maintain in full force and effect, at Sellerā€™s expense, Workersā€™ Compensation insurance as required by law or regulation, having jurisdiction over Sellerā€™s employees. If Workersā€™ Compensation is through a Social Scheme, which is any compulsory insurance program administered and enforced by government, Seller agrees to be in full compliance with such laws. Employerā€™s Liability insurance in amounts not less than the local currency equivalent of
U.S. $1,000,000. Where permitted by law, such policies will contain a waiver of the insurerā€™s subrogation rights against Madison. In addition, Seller shall maintain, at its expense, a Comprehensive General Liability insurance policy covering claims of bodily injury, including death, products and completed operations, contractual liability, and property damage that may arise out of use of the Goods or acts of omission of Seller under this Order, and containing such other provisions as may be required by Madison. Such policy or policies shall provide a coverage minimum of U.S. $1,000,000 per occurrence. Each policy shall name Madison, its officers, directors, and employees as additional insureds. All such policies shall provide that the coverage thereunder shall not be terminable without at least thirty (30) days prior written notice to Madison. Upon demand by Madison, Seller shall promptly supply Madison with certificates of insurance of such policies. In no event will the coverage or limits of any insurance maintained by Seller under this Order, or the lack or unavailability of any other insurance, limit or diminish in any way Sellerā€™s obligations or liability to Madison hereunder.
9.6 Confidential Information and Publicity. This section shall apply unless Seller has a separate written confidentiality agreement in place with Madison that covers the same subject matter as this agreement. ā€œConfidential Informationā€ includes all information designated by Madison as confidential, the existence and the terms and conditions of this Order, and including but not limited to, all information or data concerning the Goods and/or Services, general business plans, customers, costs, forecasts, and profits. Except as required for Sellerā€™s performance of this Order, Seller shall not use or disclose any Confidential Information obtained from Madison or otherwise prepared or discovered by either Seller or Madison and shall protect the confidentiality of Confidential Information with the same degree of care as Seller uses for its own similar information, but no less than reasonable care. Publicity. Seller shall not make or authorize any news release, advertisement, or other disclosure to any third party which shall deny or confirm the existence of this Order or reveal the terms of this Order without prior written consent of Madison.

9.7 Personal Data. Seller agrees to comply with all applicable export and personal data protection laws, regulations and rules when collecting, storing, transferring, sharing and/or otherwise processing any Personal Data in connection with this Order. ā€œPersonal Dataā€ shall mean any information related to any identified or identifiable natural or legal person, including but not limited to Madison employees and customers, and any other additional data deemed as personal data under any applicable personal data protection laws. Unless expressly agreed otherwise, any Madison employee or customer Personal Data Madison discloses to Seller may only be used by Seller to perform its obligation under this Order, and must not be sold, rented or leased to anyone.

10. GOVERNMENTAL COMPLIANCE

10.1 General. Seller will at all times comply with all federal, state, local and foreign laws, rules and regulations applicable to its obligations under this Order and, if applicable its manufacture of Goods. Seller shall furnish to Madison all information required to enable Madison to comply with such laws, rules, and regulations in its use of the Goods and Services or reasonably requested.

11. TOXIC SUBSTANCES AND MATERIAL DATA SAFETY SHEETS

11.1 Chemical Substances. Seller warrants that: (i) each chemical substance contained in Goods is on the inventory of chemical substances compiled and published by the Environmental Protection Agency pursuant to the Toxic Substances Control Act and (ii) all Material Safety Data Sheets required to be provided by Seller for Goods shall be provided to Madison prior to shipment of the Goods and shall be complete and accurate.

12. MISCELLANEOUS

12.1 No Assignment. Seller shall not delegate or assign its rights or obligation without Madisonā€™s prior written consent. Any attempted delegation or assignment by Seller without such consent shall be void.

12.2 Choice of Law. This Order shall be interpreted and governed by the domestic laws of the state of Delaware or the province or country where the Goods or Services are delivered or performed.

12.3 LIMITATION OF LIABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MADISON, INCLUDING ITS SUBSIDIARIES, BE LIABLE FOR ANY LOST REVENUES, LOST PROFITS, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES. IN NO EVENT SHALL MADISONā€™S LIABLITY EXCEED THE AMOUNTS PAID BY MADISON TO SELLER IN THE SIX MONTHS PRIOR TO THE CLAIM.

12.4 Non-Restrictive Relationship. Madison shall not be precluded from independently developing, acquiring from other third parties, distributing or marketing other Goods or Services which may perform the same or similar functions as the Goods or Services provided under this Order.

12.5 Code of Conduct.  The Supplier agrees that the Buyer (i) desires to conduct business with suppliers that conduct business in accordance with Buyerā€™s ethical values as stated in the MIAQ Supplier Code of Conduct.


SUPPLIER CODE OF CONDUCT


PURPOSE: ETHICAL BEHAVIOR ā€“ A SHARED COMMITMENT
This Supplier Code of Conduct from Madison Indoor Air Quality, together with its subsidiaries (collectively, ā€œMIAQā€ or the ā€œCompanyā€) sets forth the principles and ethical standards we strive to achieve and describes our expectations for supplier adherence to the same standards. We are committed to operating our business with integrity, respect, accountability, and honor. Ethical business practices are expected every day at MIAQ. Our Core Values define who we are, what we do, and how we do it and guide our actions and interactions each day. Accordingly, we choose to do business with suppliers who demonstrate a strong commitment to ethical behavior.

1. Code of Conduct and Corporate Social Responsibility Standards
1.1. Code of Conduct The Supplier acknowledges that the Buyer (i) desires to conduct business with suppliers that conduct business in accordance with Buyerā€™s ethical values, (ii) has a no tolerance policy towards bribery and corruption and (ii) Buyer has adopted a code of Business Conduct and Ethics which, as amended from time to time, addresses many important ethical issues, such as gifts, entertainment, business courtesies, Supplier paid travel expenses, conflicts of interest, and anti-corruption laws. These standards extend to all Buyerā€™s business dealings and transactions in all countries in which it or its affiliates or associates operate.
1.2. Supplier hereby covenants, represents, and warrants that:
1.2.1. It has read and understands the code of conduct
1.2.2. It will not engage in any conduct that violates the code
1.2.3. Will not encourage or tempt any employee or agent of Buyer to violate the code
1.3. Social Responsibility Standards In addition to any other obligation that the Supplier may have pursuant to this Agreement or otherwise, Supplier represents, warrants and covenants that the products that it provides to Buyer will be manufactured only in accordance with Buyerā€™s social accountability standards including, but not limited to the following:
1.3.1. No Child Labor: All employees engaged in the production of products for Buyer must be at least 16 years of age, or the age required by the applicable law if higher.
1.3.2. No Forced Labor: Supplier will not use forced or involuntary labor.
1.3.3. No Harassment or Abuse: Supplier will not tolerate or condone physical, sexual, psychological, or verbal harassment or abuse of any Supplier employee.
1.3.4. No Discrimination: Supplier employees must be employed, paid, promoted, and terminated based on occupational availability and not based on personal characteristics and beliefs.
1.3.5. Fair Compensation: Supplier will fairly compensate its employees, providing wages and benefits that comply with the local and country laws.
1.3.6. Appropriate Working Hours: Supplier will comply with all applicable legal limits for working hours.
1.3.7. Commitment to Health and Safety: Supplier will demonstrate commitment to the health and safety of employees to prevent accidents and injury occurring in the course of work.
1.3.8. Safe Housing: If Supplier provides residential housing for employees, Supplier must ensure the housing is healthy and safe.
1.3.9. Environmental: Suppliers recognize that environmental responsibility is integral to producing world class products. In manufacturing operations, adverse effects on the community, environment and natural resources are to be minimized while safeguarding the health and safety of the public.

2. Supplier/Service Provider Code of Conduct
Supplier must pass pre-qualification evaluation and comply with all local labor laws in region of factory location. Failure to support the Code of Conduct could result in ā€˜auto-failureā€™ as noted below.


Employee Rights:
Discrimination

Suppliers/Service Providers shall not discriminate against any worker based on race, color, ethnicity, age, gender, sexual orientation, disability, religion, political affiliation, union membership or marital status in hiring and employment practices such as job assignments, promotions, rewards, training, wages, benefits, discipline and termination.


Harassment
Suppliers/Service Providers shall provide a work environment free of harassment. The work environment shall be free of or threats of harsh or inhumane treatment, sexual harassment, sexual abuse, corporal punishment, mental coercion, verbal abuse, or unreasonable restrictions on entering or leaving the work site.
 

Involuntary Labor (failure to support will result in auto-fail)
Suppliers/Service Providers shall not use any form of forced, bonded, indentured, or prison labor.
 

Child Labor (failure to support will result in auto-fail)
Suppliers/Service Providers shall not use child labor. The minimum allowable age shall be the oldest age allowable under the local, regional, or federal legal statute. Legal documentation is required for proof of age of all employees.
 

Health and Safety
Prevention of Injury/Illness
Suppliers/Service Providers shall provide a safe and clean work environment.
 

Security
Suppliers/Service Providers must have physical and procedural controls at all facilities to provide a safe work environment for all employees. The physical and procedural controls must prevent the introduction of non-manifested cargo from entering our supply chain. MIAQ will communicate with Supplier (factory) on the following in support of C-TPAT:
1) Supplier requirements for C-TPAT compliance,
2) Risk assessment survey
3) Supplier survey


Environmental
Suppliers/Service Providers must comply with any applicable federal, regional, or local laws regarding the purchase, use and disposal of hazardous chemicals. Suppliers recognize that environmental responsibility is integral to producing world class products. In manufacturing operations, adverse effects on the community, environment and natural resources are to be minimized while safeguarding the health and safety of the public. Recognized management systems such as ISO 14001, the Eco Management and Audit System (EMAS) were used as references in preparing the Code and may be a useful source of additional information.
The environmental standards are:
1) Environmental Permits and Reporting:
All required environmental permits (e.g. discharge monitoring), approvals and registrations are to be obtained, maintained, and kept current and their operational and reporting requirements are to be followed.
2) Pollution Prevention and Resource Reduction:
Waste of all types, including water and energy, are to be reduced or eliminated at the source or by practices such as modifying production, maintenance and facility processes, materials substitution, conservation, recycling and re-using materials.
3) Hazardous Substances:
Chemical and other materials posing a hazard if released to the environment are to be identified and managed to ensure their safe handling, movement, storage, use, recycling or reuse and disposal.
4) Wastewater and Solid Waste:
Wastewater and solid waste generated from operations, industrial processes and sanitation facilities are to be characterized, monitored, controlled, and treated as required prior to discharge or disposal.
5) Responsible Sourcing of Minerals:
Suppliers shall have a policy to reasonably assure that the tantalum, tin, tungsten and gold in the products they manufacture does not directly or indirectly finance or benefit armed groups that are perpetrators of serious human rights abuses in the Democratic Republic of the Congo or an adjoining country. Suppliers shall exercise due diligence on the source and chain of custody of these minerals and make their due diligence measures available to customers upon customer request.
6) Air Emissions:
Air emissions of volatile organic chemicals, aerosols, corrosives, particulates, ozone depleting chemicals and combustion by-products generated from operations are to be characterized, monitored, controlled, and treated as required prior to discharge.
7) Product Content Restrictions:
Suppliers are to adhere to all applicable laws, regulations and customer requirements regarding prohibition or restriction of specific substances, including labeling for recycling and disposal.

Ethics
Suppliers/Service Providers shall not engage in any corruption, extortion, embezzlement, or bribery in any form. Violations will result in immediate termination of business.
 

Protection & Complaints
Suppliers/Service Providers who are approached by any party (including MIAQ employees, customers, third party auditors, etc.) and requested to provide a service (monetary, meal, lodging, transportation, etc.) in order to obtain a favorable event or ruling should immediately contact:
Michelle Mycek
Human Resources Manager
Michelle.Mycek@rg-inc.com

Vantage Modulating

Vantage Modulating Infrared Heaters

Energy efficient heating options for space and building comfort

Infrared Heating System in Warehouse

What’s the Benefit of Modulating Heaters?

Due to their operation flexibility, modulating infrared heaters have an advantage over standard single and two-stage models. When paired with a modulating thermostat, modulating infrared heaters can cover the full range of heater inputs. As soon as the thermostat calls for heat, the infrared heater begins to heat the room at a minimum btu/h input. Once the space temperature has been satisfied (now operating at maximum btu/h), the heater modulates down to maintain the temperature but while using less energy.

Reduce Your Carbon Footprint

Energy efficiency is a great way to reduce your carbon footprint. With modulating infrared heaters, itā€™s easier than ever to optimize fuel usage while earning a return on investment.

Our Modulating Infrared Heaters

Vantage CTH3 Modulating Infrared Heater in Auto Shop

VantageĀ® CTH3

Efficient operation for fuel savings

Roberts Gordon VantageĀ® Modulating Series infrared tube heater provide an energy efficient heating option for industrial and commercial comfort.

Features:

  • Fuel efficient operation with fully automatic or manual control of burner modulation
  • Efficient and optimum combustion throughout full range of burner inputs
  • Built to last years with durable components

VantageĀ® HEM

Premier Outdoor Modulating Heater

Built for restaurants, bars, or other outdoor venues, Vantage HEM is the perfect energy efficient heating solution to extend your patio season.

Features:

  • Sealed burner enclosure capable of withstanding extreme conditions
  • Fully automatic or manual control of burner modulation
  • Efficient and optimum combustion throughout full range of burner inputs
Vantage HEM Modulating Infrared Heater in Outdoor Patio

Find A Rep Near You!

Many of our independent representative partners are second and third generation firms. These infrared heating experts can help guide you through the entire buying process from design to installation.

Electric

Restaurant with Electric Heaters

High Performance Electric Infrared Heaters

Easy Installation – Just Unpack, Hang and Heat

Perfect for Indoor and Outdoor Commercial/Industrial Areas and Outdoor Residential Spaces

Energy Efficient Infrared Heating Right Out of the Box

Our electric infrared heaters offer high performance radiant heating for indoor and outdoor commercial/industrial and outdoor residential spaces alike.  The durable quartz emitter provides long lasting performance in all weather conditions while emitting a soft, radiant glow.  And with three sizes and several mounting and control options, we have the solution for your building or patio.

Installation is as Easy as it Gets

Installation, operation, and service do not get any easier than with these electric patio heaters.  Simply take our 1500w outside electric heater out of the box, mount it on the wall, plug it in, and enjoy!  Even our 3000w and 6000w electric heaters require minimal wiring and are up and running quickly.

Electric Infrared Heater Heating Patio

Typical Layouts

Electric heaters can be mounted on a ceiling and directed straight down or can be wall mounted and angled anywhere between 38Ā° to 70Ā°. The supplied wall brackets provide this flexibility.

Where to Use Electric Radiant Heaters

Roberts-Gordon high intensity, electric infrared heaters are a quick and easy way to bring the warmth of the sun to outdoor patios, vestibules, restaurants, and any areas requiring focused heat.

Enjoy Your Patio All Year!

Learn how infrared heaters can help you stay comfortable outside even when temperatures drop!

Specification Sheet
Installation Manual
Buying Guide

Q:Ā  How do I purchase electric radiant heaters?

A:Ā  We sell through our independent representatives.Ā  Find the one closest to you.

Q:Ā  What are the best applications for electric radiant heaters?

A:Ā  Our electric heaters can be used in any residential or commercial building, indoor or outdoor.

Let Us Design Your Space Today!

Find A Rep Near You!

Many of our independent representative partners are second and third generation firms. These infrared heating experts can help guide you through the entire buying process from design to installation.

Vantage

Low Intensity Infrared Heaters - Vantage

VANTAGEĀ® Family of Premier Quality Radiant Tube Heaters

Energy Efficient Heating Option for Industrial and Commercial Comfort

Whether it’s a warehouse, an auto dealership or a restaurant outdoor patio, VANTAGEĀ® family solutions provide years of comfort and warmth.

  • Ideal for any industrial or commercial application, indoor or outdoor.
  • Proven reliability with thousands of installations spanning decades.
  • Provides ultimate protection from space contaminants due to totally enclosed burner box.
  • Further protection and durability provided by separate electrical and combustion compartments within burner box.

VANTAGEĀ® CTH3 / VANTAGEĀ® CTHN / VANTAGEĀ® CTH2V / VANTAGEĀ® HEV / VANTAGEĀ® HEM

VANTAGEĀ® Modulating Infrared Heater – Model CTH3

Efficient Operation for Fuel Savings

ROBERTS GORDON VANTAGEĀ® Modulating Series infrared tube heaters provide an energy efficient heating option for industrial and commercial comfort.

Features:

  • Fuel efficient operation with fully automatic or manual control of burner modulation
  • Efficient and optimum combustion throughout full range of burner inputs
  • Built to last for years with durable components
Specification Sheet
Written Specification
Installation Manual
Submittal
Revit and AutoCAD Library

Q:Ā  What fuel type can I use?

A:Ā  Natural Gas or LPG Propane.

Q:Ā  How do I purchase VANTAGEĀ® CTH3 modulating infrared heaters?

A:Ā  We sell through our independent representatives.Ā  Find the one closest to you.

Q:Ā  What is the performance range of the VANTAGEĀ® CTH3 modulating radiant heater?

A:Ā  The performance operation ranges from 100% at maximum input to an average of 66% at minimum input. This means the heater can vary its output to match the required heating load, resulting in energy savings.

Q:Ā  What are the best applications for the VANTAGEĀ® CTH3 modulating unitary heaters?

A:Ā  The VANTAGEĀ® CTH3 can be used in almost any industrial or commercial building.Ā  Common applications include warehouses, distribution centers, and vehicle service centers.

Q:Ā  Why choose modulating heaters?

A:Ā  Due to their operation flexibility, modulating infrared heaters have an advantage over standard single and two-stage models. When paired with a modulating thermostat, modulating infrared heaters can cover the full range of heater inputs.

VANTAGEĀ® Negative Pressure Radiant Heater – Model CTHN

Negative Pressure Infrared Systems for Even Heat Distribution

VANTAGEĀ® CTHN negative pressure infrared heaters deliver custom, efficient heating options without the custom price tag. Built to fit any building size, VANTAGEĀ® CTHN is your solution for even and comfortable heat.

Features:

  • Fits any building size or floor plan to provide heat where it’s needed most
  • Fuel efficient and environmentally friendly
  • Reliable and durable in harsh environments
  • Multiburner systems allow for reduced burner penetrations and installation costs
VantageĀ®Ā CTHN Negative Pressure Infrared Systems
Specification Sheet
Installation Manual
Written Specification
Submittal
Revit and AutoCAD Library

Q:Ā  What fuel type can I use?

A:Ā  Natural Gas or LPG Propane.

Q:Ā  How do I purchase VANTAGEĀ® CTHN negative pressure radiant heaters?

A:Ā  We sell through our independent representatives.Ā  Find the one closest to you.

Q:Ā  How does a negative pressure system work?

The combustion byproducts are drawn into the combustion chamber and function under negative pressure, enhancing radiant efficiency and safety.Ā  Heaters can also be vented together to reduce the number of roof penetrations, minimizing potential vulnerabilities.

Q:Ā  What are the best applications for the VANTAGEĀ® CTHN negative pressure infrared heaters?

A:Ā  VANTAGEĀ® CTHN can be used in any industrial or commercial building.Ā  Most common applications include warehouses, military facilities, and automotive centers.

Q:Ā  How long does this heater last?

A:Ā  Durable constriction and the use of corrosion resistant materials allow this heater to last for decades.

VANTAGEĀ® Versatile Infrared Heater – Model CTH2V

Long-Lasting and Durable Unitary Heaters for Industrial and Commercial Applications

ROBERTS GORDONĀ® VANTAGEĀ® CTH2V-Series infrared tube heaters set the standard for single stage unitary heaters. These low-intensity, radiant unitary heaters are designed for reliable, long-term performance in industrial and commercial applications.

Features:

  • Diagnostic capability incorporated in burner design
  • Design flexibility with multiple configurations
  • Durable burner box design to minimize exposure to dirt and moisture
  • Years of field-proven product performance
Premium Quality Unitary Heater
Specification Sheet
Instruction Manual
Written Specification
Submittal
Revit and AutoCAD Library

Q:Ā  What fuel type can I use?

A:Ā  Natural Gas or LPG Propane.

Q:Ā  How do I purchase VANTAGEĀ® CTH2V unitary infrared heaters?

A:Ā  We sell through our independent representatives.Ā  Find the one closest to you.

Q: Is installation of the VANTAGEĀ® CTH2V heater easy?

A: Yes, the heater is designed for ease of installation, and it includes an external low voltage thermostat connection located on the rear of the unit.

Q:Ā  What are the best applications for the VANTAGEĀ® CTH2V unitary radiant heaters?

A:Ā  Because of the VANTAGEĀ® CTH2V's design flexibility, it can be used in a number of industrial and commercial applications.Ā  Most common include auto body shops, warehouses and manufacturing plants.

Q:Ā  How long does this heater last?

A:Ā  The sealed burner design is durable and prevents exposure to dirt and moisture, allowing the heater to last for decades.

Harsh Environment Infrared Heater

VANTAGEĀ® Harsh Environment Radiant Heater – Model HEV

Industrial Grade, Energy Efficient,Infrared Heaters Built Tough to withstand Harsh Environments

Car washes, welding areas, dock doors, and outdoor areas are all examples of harsh environments where heaters can take damage.  Not all low-intensity infrared heaters are created with this in mind, so that is why we developed the VANTAGE HEV harsh environment heater.

Features:

  • Approved for indoor and outdoor use
  • Sealed burner box enclosure with separate compartment for combustion air provides long lasting performance in tough conditions
  • Design flexibility with multiple configurations
  • External LED burner status indicator
Specification Sheet
Installation Manual
Written Specification
Submittal
Revit and AutoCAD Library

Q:Ā  What fuel type can I use?

A:Ā  Natural Gas or LPG Propane.

Q:Ā  How do I purchase VANTAGEĀ® HEV harsh environment radiant heaters?

A:Ā  We sell through our independent representatives.Ā  Find the one closest to you.

Q:Ā  What are the best applications for the VANTAGEĀ® HEV harsh environment infrared heaters?

A:Ā  The VANTAGEĀ®Ā HEV is built to withstand tough environments, making it perfect for car washes, loading docks, and even restaurant patios.

Q:Ā  Can this heater be used outdoors?

A:Ā  Yes!Ā  The durable construction of the VANTAGEĀ® HEV allows it to operate both indoors and outdoors.

 

Vantage HEM Modulating Infrared Heater in Outdoor Patio

VANTAGEĀ® Outdoor Modulating Infrared Heater – Model HEM

Premier Outdoor Modulating Heater

Built for restaurants, bars, or other outdoor venues, VANTAGE HEM is the perfect energy efficient heating solution to extend your patio season.

Features:

  • Heavy duty, industrial-grade heater for long-lasting performance.
  • Efficient and optimum combustion throughout full range of burner inputs.
  • Attractive, durable, powder coated black burner box with stainless steel fasteners withstands harsh elements.
  • Spot welded, sealed burner box with weather resistant gaskets keeps moisture out.
  • Internal partition in the burner box separates combustion air from electrical components for increased longevity.
  • Fully automatic or manual control of burner modulation with potentiometer.
  • Optional protective grille for radiant tube coverage.
Specification Sheet
Technical Brochure
Installation Manual
Written Specification
Submittal
Revit and AutoCAD Library

Q:Ā  What fuel type can I use?

A:Ā  Natural Gas or LPG Propane.

Q:Ā  How do I purchase VANTAGEĀ® HEM outdoor radiant heaters?

A:Ā  We sell through our independent representatives.Ā  Find the one closest to you.

Q:Ā  What are the best applications for the VANTAGEĀ® HEM outdoor modulating heaters?

A:Ā  The VANTAGEĀ® HEM is built to withstand tough environments, making it perfect for both indoor and outdoor buildings.Ā  Common applications include car washes, loading docks, and restaurant patios.

Q:Ā  Why choose modulating heaters?

A:Ā  Due to their operation flexibility, modulating infrared heaters have an advantage over standard single and two-stage models. When paired with a modulating thermostat, modulating infrared heaters can cover the full range of heater inputs.

Get a Free Heat Loss Analysis or Design of Your Facility Today!

Find A Rep Near You!

Many of our independent representative partners are second and third generation firms. These infrared heating experts can help guide you through the entire buying process from design to installation.